Help

Getting Help with Cypht
Need assistance with Cypht? We're here to help! This guide provides multiple ways to get support, find answers, and connect with our community. Whether you're a new user or an experienced developer, we have resources available for everyone.
Quick Help
Start here for immediate answers to common questions and issues.
Frequently Asked Questions
Installation Issues
Having trouble installing Cypht? Check our installation guide and common troubleshooting steps. Installation Guide
Email Setup
Learn how to configure your email accounts and troubleshoot connection problems. Account Setup
Security
Learn about security features, best practices, and how to keep your Cypht installation secure. Security Guide
Common Issues
Solutions to frequently reported problems and their fixes. Bug Reports
Community Support
Connect with our community for real-time help and discussions.
Gitter Chat

Join our active Gitter community where you can chat with developers and other Cypht users in real-time. This is the best place for quick questions and immediate assistance. Join us

Chat Guidelines

Be patient, provide details about your issue, and search the chat history first - your question might have been answered already!

GitHub Discussions

Use GitHub Discussions for longer-form questions, feature requests, and community conversations that benefit from threaded responses. View Discussions

Documentation Resources
Comprehensive guides and references to help you master Cypht.
User Guides
Step-by-step tutorials for common tasks and features.
  • Getting Started
  • Account Setup
  • Interface Overview
  • Advanced Features
Developer Docs

Technical documentation for developers and contributors.

  • Module Development
  • API Reference
  • Contributing Guide
  • Testing
Configuration

Detailed guides for setup and customization.

  • Installation
  • Module Management
  • Theme Customization
  • Security Settings
Troubleshooting
Step-by-step guidance for resolving common issues.
Diagnostic Steps

When encountering problems, follow these steps to identify and resolve issues:

1. Check Logs

Review error logs in your web server and Cypht logs for specific error messages and stack traces.

2. Verify Configuration

Ensure your configuration files are correct and all required modules are enabled.

3. Test Connections

Verify database and email server connections are working properly.

4. Clear Cache

Clear browser cache and Cypht cache to rule out caching issues.

Common Issues and Solutions

Symptoms: Can't log in or login page doesn't load

Solutions:

  • Check session configuration in PHP
  • Verify database connection
  • Ensure proper file permissions
  • Clear browser cookies and cache

Symptoms: Can't connect to email servers

Solutions:

  • Verify IMAP/SMTP settings
  • Check firewall and port access
  • Test with external email client
  • Enable debug mode for detailed logs

Symptoms: Slow loading or poor performance

Solutions:

  • Optimize database queries
  • Enable PHP OPcache
  • Configure proper caching
  • Check server resources
Reporting Issues
If you can't find a solution, report your issue to get help from the community.
Before Reporting

Help us help you by providing complete information:

Issue Report Checklist
  • ✅ Search existing issues first
  • ✅ Provide Cypht version
  • ✅ Include PHP version and server info
  • ✅ Describe steps to reproduce
  • ✅ Include error messages and logs
  • ✅ Mention recent changes
Bug Reports

Report technical issues and unexpected behavior.

Submit Bug Report
Security Issues

Report security vulnerabilities privately.

Security Report
Professional Support
For organizations requiring professional support and services.
Enterprise Support

While Cypht is community-supported, organizations can explore professional support options through experienced Cypht developers and consultants. Contact the community for recommendations.

Contact Community Find Contributors

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